Managed IT Support
Our unrivalled IT support capabilities can help all sizes of business and internal IT teams, no matter what your needs.
Our customers are our number one priority and we strive to deliver a service experience that’s second to none.
We’ll become your expert team and strategic IT support partner – essential for any business that wants to succeed.
We know IT is critical for commercial success – but we also know that for small and medium businesses maintaining it can be expensive. That’s why we’ll help to keep your costs down, without compromising on quality or reliability.
Our unrivalled IT support services help business of all shapes and sizes, as well as internal teams. We’ll ensure all your systems are up and running, increasing operational efficiency and helping you to get the most out of your technology.
Managed IT Support Features
Our managed IT support services will maintain and manage your IT infrastructure, and support your staff for a fixed monthly fee.
From general advice and troubleshooting to complex problem diagnosis and resolution, we’ll provide fully managed IT support services and straightforward Service Level Agreements (SLA’s). We’ll take complete responsibility of your technology providing a comprehensive level of support including:
- Inclusive remote service desk support by telephone, email and the Support portal
- Service delivery management to continually improve end-user experience and drive efficiencies
- 24/7 infrastructure management & monitoring, for a consistent service with no disruption
- Scheduled preventative maintenance to ensure your systems are running at optimal levels
- Automated updates & patch management for Windows OS
- Third-party supplier management for any technology that is not provided by us
- Asset & licencing management to keep on top of your IT estate
- Real-time reporting via intuitive dashboards, giving you complete transparency at all times
- Optional reactive desk-side support and scheduled onsite visits